TERMS AND CONDITIONS – PERSONAL ATTENTION LLC
1.1. These Terms and Conditions constitute a binding legal agreement (hereafter “Agreement” or “Terms”) governing your access and use of this Website (“site”) and concierge services (Services”) provided by Personal Attention LLC (hereafter, “Personal Attention”, “Company”, “we”, “us” or “our”). This website is owned and operated by Personal Attention, a limited liability corporation registered under the laws of the United States and New York State.
1.2. Your Acceptance: By using and/or accessing website and the Services provided on, through or via the site, you are deemed to have unconditionally accepted to be bound by these Terms and to comply with them. If you do not agree with these Terms or any part thereof, please do not use the Site or Services.
1.3. Eligibility: Our services are directed to persons who are above the age of 18 years. By requesting or ordering our services, you are representing, acknowledging and assuring us that you are 18 years or older.
1.4. Changes to the terms: From time to time, we may review and modify these Terms and Conditions without prior notice so we recommend that you review these Terms regularly. Notice of changes, if any, will be posted on the site and where practicable communicated to you using the email you provided to us at the time of booking.
1.5. Definitions: In these Terms and Conditions, unless the context requires otherwise, the following terms shall have the following meanings: “Our”, “Us”, or “We” refers to Personal Attention LLC and includes its affiliates, partners and service providers. “Payment method” refers to any valid payment method accepted by Personal Attention LLC. “Site” or “website” have the same connotation and refers to the internet domain located at www.personal-attention.com “You” or “Your” refers to the individual user or visitor of the site.
2.1. Personal Attention offers an online platform where users can book personalized concierge services: These services offered are as follow
2.1.1. Travel Concierge, which includes but not limited to guide services, recommend sightseeing, attractions and exciting excursions, activity planning in New York, personalized shopping and delivery, book attractions and reservations, arrange cruise with yacht or boat, charter private jet and other travel-related services.
2.1.2. Life Style Concierge, which includes but is not limited to modified housesitting, line sitter, party and meeting planning, arrange and obtain ticket to social and sporting events, personalized shopping and delivery as well as nanny services.
2.1.3. Event planning, including but not limited to arranging marriage proposal, picnic or bachelor party.
2.2. To create or offer personalized concierge services to you, we may require additional information relating to the market sector, professional role, number of persons or other information which we think may help in creating an enjoyable and personalized experience to our clients. You agree to provide complete and accurate information and update it as necessary.
3. Quotes and Booking Confirmation
3.1. To book our services, you will have to send us an email and provide us with the important information which is required to secure your request, carry out your tasks, confirm your arrival and make other necessary arrangements.
3.2. When you request for a quote, you will be contacted by phone or email and we will send you a quotation. A quotation will be a non-binding offer. When you accept the terms of the quotes, a binding contract is entered between you and Personal Attention LLC. Upon acceptance of the quote, you accept the price quoted description of Services and these Terms and Conditions. Please note that the prices on the quotes are valid for seven days only.
3.3. To confirm your reservation, you will be required to make payment through any of our accepted payment methods.
3.4. We accept payment through wire transfer and Paypal. You agree to use a valid payment method. The provision of concierge services will be done on the date and terms contained in the confirmation and in accordance with these Terms. When payment is received or confirmed, we will send you an email confirming the details of the requested concierge service and contact information of Personal Attention’s contact person.
3.5. You agree to use valid payment methods and only to use accurate details in making your booking. If you are booking concierge services of behalf of a person or group, you warrant and promise that you have the required approval to order services for such person or group of persons.
3.6. In the event of delay, you must promptly notify Personal Attention or, where applicable, its service provided so as to make any necessary arrangements. In the event of delay on the part of the client, the duration or length of the planned activity will be reduced by an equivalent period in response to the delay. We reserve the right, at our discretion, to refine or adapt any itinerary, program or activity subject matter of the visit. In case of delay exceeding fifty percent (50%) of the duration or visit, we shall be entitled to cancel your reservation without liability or compensation to you. In any case lateness, you must immediately contact us or where applicable our partners.
3.7. All Clients are advised to arrive at least ten (10) minutes prior to the beginning of the scheduled activity or service. Please not that we accept no liability for any loss, damages, costs or other consequences occasioned by delay on your part
4.1. All the prices or fees stated on the site or quote are in United States dollars (USD). Where possible, prices will include applicable tax rates.
4.2. The Company reserves the right to change prices including without limitation for incorrectly priced services or eventual printing errors.
4.3. Prices on the quotes are valid for seven (7) days.
5. Cancellation and Refund policy
5.1. You can cancel your booking any time by calling us at +1 347-200-3351 or sending an email at firstname.lastname@example.org and provide us with your full name, telephone number and order or transaction number.
5.2. If you cancel your booking more 72 hours before the date of the concierge service or appointment, we will refund you 50% of the purchase price. For late changes or cancellation happening late than 72 hours before the scheduled task or concierge service is performed or carried out, you will pay full amount of the agreed price.
5.3. Please note that we do not offer refunds for the personalized concierge services due to the personalized element of the services.
5.4. In the event of delays, emergences or problems with delivery please contact us using our email address, telephone or mailing address number provided below.
5.5. Please not that itineraries for outdoor activities may be affected by adverse weather conditions. In case of adverse weather conditions, we reserve the right to cancel any booking, program or activity. Should weather conditions not allow the planned activity to take place, we will inform you 48 hours in advance via email. We will try to alter and reschedule the activity and if that is not possible, we will refund you.
5.6. Refund will be made using the same method of payment and currency used in purchasing the service.
5.7. For services performed by our partners, the client will have to print and submit to the Partner the voucher provided to him or her by Personal Attention. The voucher is the only document that can prove that you have booked and paid for the service.
6. Personal Information
6.1. To process your bookings and/or enable us to perform our services, we may occasionally collect, verify, use and share personal information. To confirm and secure your booking or carry out other tasks instructed by you, we may therefore require you to provide us with your full name, telephone number, email or home address. We handle personal data in a lawful and responsible manner. Please review our privacy notice incorporated herein by reference to understand our policies and practices in relation to the collection, use and protection of personal information.
7. Intellectual property Rights
7.1. The content and materials of this Website, such as text, graphics, images, logo, products and services and other materials (“Content”) are exclusive property of Personal Attention and are protected by laws and statutes of the United States of America, the State of New York as well as foreign laws. You must retail all copyright and other proprietary notices contained in the original Content on any copy you make of the Content. No duplication, redistribution and/or dissemination, or otherwise use of the Content or derivative works thereof in any way for any public or commercial purpose, is authorized without written authorization from Personal Attention. You also agree that you will not in any way modify, interfere or circumvent the proper functioning of the website or Services provided thereon. Personal Attention reserves the right to interrupt or discontinue your access to the website if we have proof that you are violating these Terms.
8. Content usage restrictions
8.1. You agree to use our website in a lawful and reasonable manner and for permitted purposes only. We authorised you to view, download and/or print a single copy of the material in this website solely for your personal, non-commercial use.
8.2. In addition to the foregoing, it is prohibited to:
(a) reproduce, modify, publish, create derives works from, upload, sale or in any way distribute or exploit the Personal Attention Website or Service or any part thereof for any public or commercial purpose without our prior written permission.
(b) Use any malicious, disruptive, or destructive computer equipment, application, program or software, including without limitation web walkers or wanderers, robots, crawlers or spiders to illegally download, transfer, retrieve, mine, scrape or otherwise bypass any security, access, programmatic or navigational features of the Site.
(c) Submit, share or link any virus, spyware, malware or other computer file, program or code that destroys, exploits, attacks, damages or monitors the operation of any hardware or software.
(d) Participate in sending any unlawful spam, chain letters, junk mail, scam, phishing or other similar forms of unsolicited communications.
8.3. We reserve the right, in our discretion, to cancel your order and, where applicable, suspend or close your account if we have a reasonable basis to believe that you are engaged in the violation of these Terms.
9. Social Media and Interactive Services
9.1. When you access our Website, Content or Services over or via social networking platforms or where applicable, mobile application or other interactive service or version of our website, you agree that you will not submit, share, post or otherwise link, any content that is:
(a) offensive, defamatory, fraudulent, tortious, abusing,
(b) Obscene, violent, graphic, pornographic, indecent, explicitly nude or otherwise offensive
(c) Discriminatory against individuals or groups on the basis of social, ethnic or national background, religion, disability, gender, age, race, sexual orientation or other status.
(d) Protected by trade or service marks, patent or copyright laws or any other intellectual property right without the owner’s express permission.
9.2. You understand and agree that Personal Attention may take photographs and/or videos of program participants during program activities and events for use in our management, advertising, promotional purposes in print or digital form and websites or social media. Such photographs or videos are only used for purposes related to services of Personal-Attention or our partners. By participating in our programs and events, you are also giving us permission to take and use your or your child’s photographs publicly without any obligation to pay royalties, fees or other compensation to you.
10. Hypertext Links
10.1. At times we may include links to external services on our website. Please note that we do not endorse, recommend or approve those sites. Such links are included for informational purpose only and you visit them at your own risk. We accept ordinary links to Personal Attention from external websites but deep linking referencing Personal Attention are strictly prohibited without written permission from us.
11. Liability Disclaimer
11.1. Personal-Attention disclaim all liabilities and are not responsible for any damages, losses, liabilities and or consequences as may be accrued to you personally, your organization and /or your party, be they direct, indirect, consequential, relative or random in nature, responsibility and/or repercussion pertaining to personal injury and/or damage to equipment, security or personnel.
11.2. Please note that some of our services are performed by our suppliers and/or service providers. You will be notified if it is Personal Attention or our partners and suppliers who carry out the services. You agree that Personal Attention shall not be liable for any loss, damage, cost, expense arising from or connected with the negligence of any Personal Attention’s suppliers or service providers. In case of any claim, controversy or demand, we advise you to resolve the dispute with the Supplier or service provider.
12. Warranty Disclaimer
12.1. Personal Attention make, offer and express no claim of warranties, representations and/or guarantees be they expressed or implied, in law regarding this website and its Content and Services and/or our authorized agents.
12.2. Our website, Services and information contained or provided herein are offered, advertised and/or presented on an “as is” basis. We do no warrant that the website will operate error-free or that the website and its server are free of computer viruses and other harmful applications. We accept no liability for any loss or damage to data or equipment resulting from your use of the site. All other warranties, representations and conditions including without limitation warranties of merchantability, fitness for a particular purpose and non-infringement, unless expressly disclosed, are hereby expressly excluded by these Terms and Conditions and policies referenced herein. Personal Attention and it suppliers make no warranties about the accuracy, reliability, completeness or timeliness of the Content, Products and Services contained hereon.
12.3. These disclaimers shall not operate to extinguish your statutory rights and guarantees which cannot be excluded or dispensed with by exclusion or liability limitation clauses in a contract including liability for fraud, misrepresentation, death or personal injury resulting from our negligence.
13.1. You agree to defend, indemnify and hold harmless Personal Attention, its officers, directors, employees and agents, from any third-party claims, suit or proceedings including legal expenses arising from or related to your use of the Services, content or breach of these Terms and Conditions. We shall provide you promptly with notice of any such claim, suit or proceeding and shall assist you, at your own expense in defending such claim, suit or proceeding.
14. Dispute Resolution
14.1. If a dispute arises, you and us (“the parties”) agree to try in good faith to settle it through mediation conducted by (a) a mediator to be mutually nominated the parties. The parties will share the costs of the mediator equally. Each party will cooperate fully and fairly with the mediator and will attempt to reach a mutually satisfactory compromise to the dispute. If the dispute is not resolved within 30 days after it is referred to the mediator, it will be arbitrated by an arbitrator to be mutually selected. Judgment on the arbitration award may be entered in any court that has jurisdiction over the matter. Costs of arbitration, including lawyers’ fees, will be allocated by the arbitrator.
15. Miscellaneous provisions
15.1. Entire Agreement: This is the entire agreement between the parties. It replaces and supersedes any and all oral agreements, negotiation and representations between the parties, as well as any prior writings
15.2. Notices: All notices must be in writing. A notice may be delivered to a party at the address that follows a party’s signature or to a new address that a party designates in writing. A notice may be delivered: (1) in person, (2) by email or (3) certified mail.
15.3. Waiver: If one party waives any term or provision of these Terms at any time, that waiver will only be effective for the specific instance and specific purpose for which the waiver was given. If either party fails to exercise or delays exercising any of its rights or remedies under these Terms, that party retains the right to enforce that term or provision at a later time.
15.4. Enforceability: If any court determines that any provision of these Terms is invalid or unenforceable, any invalidity or unenforceability will affect only that provision and will not make any other provision of this Agreement invalid or unenforceable
15.5. Governing Law: This Agreement will be governed by and construed in accordance with the laws of the United States and the State of New York and parties agree to submit all their disputes out of or in connection with this Agreement to the exclusive jurisdiction of the courts of the State of New York.
Contact us: Tel: +347- 200-3351 Email address: email@example.com